Our programmes for optimising customer satisfaction are even more precise because we get feedback from your guests very quickly. Interviews may take place a few hours or a few days after their visit to the establishment thanks to our back-office tools. Telephone survey/e-survey or postal survey – Customer files to be passed on to us

 
Cleaning : Rejection of invalid files and file cleaning
 
Merge and purge : Your guests stay with you on a regular basis but you want to interview them once only: our tools permit the elimination of doubles between units (for example, in order to avoid polling a guest having visited two units of your network during the same week), and between different weeks, thus, ensuring that guests are polled once only during a wave of your survey.
 
Breakdown : depending on the methodology chosen, we will target customer segments which are a priority for you, or which meet your established quotas.
 
Interviews : from the day after to eight days after