Identify the strengths and weaknesses of your establishment
 
Gather the opinions of the different people involved in its running
 
Evaluate the establishment’s performances
 
Evaluate current or potential customer satisfaction
 
Analyse factors of development of the hotel’s business
 
Establish clear and realistic goals
 
Define the actions to be set up to achieve these goals

 
Operational audits
 
Organisational audits
 
Marketing plans
 
Commercial action plans
 
International strategies
 
Setting up of operating accounts in the form of a Uniform System of Accounts